Data and information we collect
Personal data or information means all information that can be used to identify an individual. Data where the identity has been removed (anonymous data) is not included. We collect a wide range of personal information for our customers and visitors to our website.
Categories of personal data:
- Identification information, which includes title, gender, name, surname, surname, marital status, date of birth, username or similar ID, as well as the encrypted version of your registration code. If you contact us using any social media, then it will include the username used on that social network.
- Contact Information, which includes billing address, shipping address, email address, and phone numbers.
- Financial Information, which includes debit card details and direct debit account or bank account details.
- Transaction Details, which include details of payments to and from you, as well as details of products and services you have purchased from us.
- Profile information, which includes your username and password, your interests, your preferences, customer feedback and surveys, and all the data we have added (for example, using analytics and profiling).
- Technical Data, which includes your IP address, login details, browser type and version, time of use, location, browser version information, operating system and software platform , as well as other technologies contained in the devices you use to access this website.
- User Details, which include information about how you use our website and services.
- Tracking Data, which includes information we collect about you through Cookies and similar tracking technologies, such as web beacons, pixels and unique mobile IDs.
- Marketing and Communication Information, which includes your preferences regarding the direct marketing actions you receive from us or third parties.
We do not collect Special Categories of Personal Data from you (details about your race or nationality, your religious or philosophical beliefs, your sexual orientation, your political views, your membership in trade unions, your health information, and and your genetic and biometric data) but also information on criminal prosecutions and offenses.
Exceptions are the following case: (I) in the case in which you have disclosed some Special Category Personal Data.
How we collect data
We may collect or receive data in a variety of ways. You may give us your details in person, when at some point you are a visitor to our site, for example:
- on arrival and departure
- when you use our facilities and services or when you stay with us
- when using reception services
- when you attend our events
- when participating in surveys, contests and promotions
- when filling out a contact information card, and / or
- when we are given your business card
We may collect your data automatically when you contact us through this website, by mail, telephone or e-mail, or through a chat or social media application, for example:
- when you sign up to receive our newsletter or some other form of marketing
- when asking questions or gathering information, or contacting us in general
- when you create an account on our website
- when booking accommodation, or when using any other services
- when you join us on social media
- when participating in surveys, contests and promotions
- when making comments or criticism
We may collect some data automatically, for example, we may collect data about your equipment, browsing or how you use this website. We may also collect data when you click on our website (including those you see on third party websites or social media). The systems we use to manage our customers can and do collect data automatically and thus help create a visitor profile, which in turn will help us better understand how we can improve your experience with us.
We may collect data from third parties as part of the process of booking accommodation, hosting, or services in our rooms.
- when booking through third parties for your stay, restaurant services, hospitality, or other services, and / or
- when you are our customer as part of a group or corporate reservation
- In the course of using our services, we may receive your personal information from the following parties:
- from our partners who deal with technology issues and help us manage our website and third party registrations by mail
- from payment service providers and fraud prevention services
- from traffic analysis providers, ad networks and information search providers
- by data management partners
- from partner feedback and reviews
- from publicly available sources
- from social media, where privacy settings are set publicly
- from third parties to whom you have given your consent to share your personal data with us and / or
- by third parties permitted by law to share your personal data with us.
How and why we use your personal data
We use your personal information in a variety of ways, including providing and personalizing the services you request and expect from us, so that we can provide you with a high level of hosting and direct marketing and promotions for new products and services as described in more detail below. We may process your personal data if we first obtain your consent, as required by applicable law.
In order to process your reservation, we are required to collect certain information from you, such as your name, address, payment details and, in some countries, the information in your travel documents. Failure to provide this information will result in our inability to process your booking. We may use your personal information to provide you with information regarding meetings and events. We may use your personal information for marketing purposes such as newsletters and promotions for new products and services or other offers that we believe may be of interest to you. We use your personal information to facilitate our intercommunication during your stay, to inform you of the movement of your account, for booking confirmations as well as for sending promotional messages. We may provide this information via email, mail, web advertising, social media, telephone, messaging (including SMS and MMS), notifications, messaging in applications, and more. We may also collect your debit card details where your personal details are attached to identify your card type, bank or network, and to present and / or send you targeted marketing messages based on your method. payment and according to the means of communication you prefer. We may use your personal data to improve our services and ensure that you are interested in our website, products and services. We may integrate your personal information with information from third parties for continuous updating and data analysis.
We can also rely on third party information to provide better and more personalized services. For example, if you connect to our services through your own social media, we may use this information to make your experience with us more personal and social, or we may share and use it as described elsewhere here. policy.
We may process your personal data based on more than one legal basis, depending on how we use it. Whenever we process your data for these purposes, we will ensure that we respect and respect your rights.
Case of non-consent to the provision of your personal data
When you make a reservation at our place for accommodation, hospitality or other services, we may need to collect some of your personal data by law, or in accordance with the terms of the contract we have entered into. This means that if you decide not to provide us with your details, we will not be able to provide these services to you, and we may have to cancel your reservation. In this case we have to inform you so that you can decide what you want to do.
Explanation of the legal basis for the use of personal data
We may use your personal data only when permitted by law. We may use your personal data for the following purposes:
For the execution of the contract that we are going to conclude or have already concluded with you. In this case, when you make a reservation, that reservation is considered a contract.
To safeguard our legitimate interests (or those of third parties) as well as yours and provided that the fundamental rights do not outweigh those interests. For example, when conducting a fraud check as part of the process of leaving the site or when taking steps to keep our website secure.
To comply with any legal obligations. For example, keeping a sales record for our tax compliance.
When considering legal interests, we take care to ensure that they do not affect you (positive or negative) and take appropriate steps to protect your rights before processing your personal information about our legitimate interests. We do not use your personal data for activities where our interests outweigh the effects on you (unless we have your consent, or required, or permitted by law).
The explicit consent of the data subject is always required for the collection and processing of his data, if this is required by the GDPR. In case the consent is given, a file will be created that will record how and when this consent was given. If the personal data is not received directly by the subject, then this information will be provided to the subject within a reasonable time from the time the data is received. When personal data collected and processed is deemed necessary for the performance of a contract with the data subject, explicit consent is not required. It is often the case that a contract cannot be completed without obtaining personal data. For example, a dinner or room reservation cannot be made without a name, email address and credit card details.
If personal data is collected and processed to comply with the law, then your explicit consent is not required.
Disclosure of personal data
With suppliers and service providers (such as external partners for the management and administration of the rooms (eg booking systems, customer relationship management systems), technology and media service providers, payment processing and fraud prevention providers, partners for the store with gift items)
auditors and professional consultants, such as lawyers, accountants and insurers; and
With the government, the authorities and the security forces.
We require all parties to respect the security of your personal data in accordance with the law. Third party service providers are not permitted to use your personal data for their own purposes. They are only allowed to be processed for specific purposes and as long as they comply with our instructions.
We do not share your personal data outside of Europe.
Cookies help us provide you with a more effective experience when using our website. In addition, it allows us to continuously improve our website and services. We use the following categories of Cookies:
Absolutely necessary Cookies. These are the Cookies that are necessary for the proper operation of the website. For example, Cookies allow you to sign in, make a reservation, or make secure payments.
Functionality cookies. They help identify you when you return to our website. This helps us to customize our content to your liking.
Statistical cookies. They allow us to identify and count the number of visitors as well as to see the movements of our visitors when they use our website. This helps us to improve the way our website works. For example, we ensure that users find what they are looking for easily.
Targeting / advertising cookies. These Cookies record your visit to our website, the pages you have visited and the links you have followed. They are part of the Monitoring Data and we may share this information with third parties for this purpose.
The data you receive from our website (Cookies) are anonymous data, therefore, do not help to identify individuals.
Please note that Cookies are also used by third parties (including, for example, ad networks and external service providers, such as website traffic analysis services), for which we are not responsible. Such Cookies are usually Statistics Cookies or Targeting / Advertising Cookies.
Advertising and marketing
You may see our ads on many sites. If you succeed in our ads on other websites and social media, be aware that they do not necessarily target you, but are part of an agreement to advertise on that medium.
We also work with other partners to promote and expand the scope of our ads, using analytics and repeat promotion. To make sure the ads you see on websites and social media are important to you, we use Crawl Data to view your history. Tracking Data, and especially Cookies, are used to direct you and potential new visitors to a website or social network to ads that are closer to you. The Cookies used for this purpose are placed on our website by specialized organizations - this is why when you visited our website, you may have seen similar content. The above also concerns repetitive promotion. .
Cookies can also tell us about a specific ad you watched, and how much time has passed since you saw it. This is useful because it allows us to monitor the effectiveness of our ads and track how many times our users have viewed our ads. In addition, Cookies help us to know if you have opened an advertising message in your e-mail, so that we do not send you material that you do not find interesting. Almost all cookies related to advertising are part of third party online advertising networks. We do not control cookies set by other ad networks.
All personal data in hard copy will be stored in a locked cupboard, drawer or safe, with limited access. Confidential files are not left unattended or in public view or anywhere else with easy access. All electronic devices are password protected to protect device information in the event of theft. Digital data is encrypted, encrypted, or password-protected on a regular, off-network drive. All staff members have their own username and password and all computers regularly ask users to change their password. Emails containing sensitive or confidential information are password protected in the event that there are unsecured servers between sender and recipient. The security of our computers and storage systems, as well as access to them, is constantly monitored.
Duration of personal data
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, but also in accordance with the legal and accounting framework but for cases of submission to the authorities.
The length of stay of your personal data on our website depends on the amount, nature and sensitivity of personal data, the potential risk of damage from unauthorized use or disclosure of your personal data, the purposes for which we process the your personal data and whether we can achieve these goals by other means, as well as by the applicable legal framework.
By law, we must retain the basic information of our visitors and customers (including Financials, Identification and Contact Information) for a period of six years. After the above period of time your personal data are deleted.
In some cases, we may remove the identifiers from your personal data (so that they are not linked to you) for statistical purposes. In this case, we may use this information indefinitely without your consent.
Under certain circumstances, you have rights under data protection law in relation to your personal data.
Right to request information about your personal data: You may request a copy of your personal data to ensure that we comply with the laws of this processing.
Right to request correction of your personal data: You may ask us to correct any inaccurate information about you, but we may need to verify the accuracy of the new data you provide to us.
Right to request the deletion of your personal data: This right allows you to ask us to delete or remove your personal data when there is no good reason to continue to manage it. You also have the right to ask us to delete or remove your personal data in the event that you succeed in filing a data processing complaint, or in the event that we have used your information illegally, or in the event that we are required to delete your personal data in our compliance with local legislation. Please note, however, that for specific legal reasons that will be notified to you at the time of your request, we may not always be able to comply with your deletion request.
Right to complain about the processing of your personal data: This gives you the opportunity to complain about the processing of your personal data based on our legitimate interest (or that of a third party) and therefore you want to file a complaint. That is, because you believe it has some effect on your fundamental rights and freedoms. You also have the right to complain when we process your personal data for promotional purposes. In some cases, we can prove that we have compelling legal reasons for processing your information that violate your rights and freedoms.
Right to request the cessation of the processing of your personal data This allows you to ask us to suspend the processing of your personal data in the following cases: (A) if you want the accuracy of the data to be ascertained (B) when using your data by us is illegal, but you do not wish to delete them (C) when you ask us to keep the data, even if we do not need it, since its subsequent retention is necessary for recognition, exercise or defense or (d) if you have complained about the use of your data, but it must be ascertained whether we have compelling and legitimate reasons to use it.
Right to withdraw consent: If you have given your consent to the use of your personal data, you may withdraw your consent at any time. However, this will not affect the legality of the processing you performed before withdrawing your consent. If you withdraw your consent, we will not be able to provide your products or services. If this is the case then maybe your account is up to date.
We may ask you for specific information that will help us verify your identity and ensure that you have access to your personal data (or any other right). This is a security measure that ensures that your personal data will not be passed on to third parties. We may also contact you to request further information regarding your request to expedite our response.
We strive to respond to all your legitimate requests within thirty days. If your request is specific or complex, or if you have made more than one request, it may take longer. In this case, we will make sure to keep you informed.
Ways to contact us
This policy was last updated on July 23, 2020